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Privacy Policy

At S.W.E.L Well-Being Limited, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

S.W.E.L Well-Being Limited is a company registered in England and Wales (Company Number: 17263850). For the purpose of data protection legislation, we are the data controller.

1. Information We Collect

We collect personal information when you interact with us through our website contact forms, email communications, or when making professional bookings. This may include your full name, job title, school or organisation name, professional email address, and phone number.

2. How We Use Your Information

We will use your personal information for the following purposes:

  • To respond to your professional enquiries regarding our services.
  • To provide and deliver our supervision, life coaching, and well-being services.
  • To manage and confirm calendar bookings.
  • To send you agreed updates or newsletters where you have provided consent.

3. Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose.
  • Contract: The processing is necessary for a contract we have with you.
  • Legitimate Interests: To improve our service and professional support.
  • Legal Obligation: To comply with legal requirements.

4. Data Sharing & Retention

We share your data with professional service providers like email and calendar systems to ensure effective communication. We keep your personal information for only as long as is necessary to satisfy legal, accounting, or reporting requirements, criteria used to determine this period include the duration of our professional relationship.

5. Your Rights under UK GDPR

You have the right to access, rectify, or erase your data. You may also restrict or object to its processing, and request data portability. If you are unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

6. Contact Information

For any queries, please contact sandra@swelwellbeing.org or by post: Martland Mill, Mart Lane, Burscough, Ormskirk L40 0SD.

Safeguarding and Confidentiality Statement

S.W.E.L Well-Being is legally and ethically bound to share confidential information with a school’s Designated Safeguarding Lead (DSL) if a safeguarding concern regarding a child or vulnerable adult arises during supervision or life coaching sessions.

Below is a professional privacy policy statement tailored for your services. You can integrate this clause directly into your main Privacy Policy, service agreements, or safeguarding contracts.

 

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Safeguarding and Confidentiality Statement

 

1. Our Commitment to Safeguarding

At S.W.E.L Well-Being, the safety, welfare, and well-being of children and vulnerable adults are paramount. While our supervision and life coaching sessions are built on a foundation of strict confidentiality, this confidentiality is not absolute. It is subject to overriding legal and ethical safeguarding duties.

 

2. When Confidentiality Will Be Broken

Information shared during our sessions is kept private unless a practitioner has reason to believe that a child or vulnerable adult is at risk. We will breach confidentiality and share information outside of the session if:

  • A child or vulnerable adult discloses that they are experiencing abuse, neglect, or harm (physical, emotional, sexual, or financial).

  • There is a distinct, identifiable risk of serious self-harm or suicide.

  • There is a risk of harm to others.

  • We are legally compelled to do so by a court of law or under specific statutory duties.

 

3. Sharing Information with the School’s DSL

If a safeguarding concern arises during a coaching or supervision session involving a student, S.W.E.L Well-Being will take immediate and direct action:

  • Direct Referral: We will contact the relevant school’s Designated Safeguarding Lead (DSL) or Deputy DSL without delay.

  • Information Shared: We will only share information that is strictly necessary, proportionate, and relevant to ensure the individual's safety.

  • Written Record: A secure, factual record of the disclosure and the subsequent referral to the DSL will be logged internally, in accordance with the UK Data Protection Act 2018.

 

4. Consent and Client Notification

  • Prior Information: Wherever possible, we aim to discuss our safeguarding obligations with the client (and their parent/guardian, if applicable) before sessions begin so that they understand the limits of confidentiality.

  • At Time of Disclosure: If a concern arises, we will generally inform the individual that we need to pass this information to their school's DSL, unless doing so would place the child, vulnerable adult, or practitioner at an immediate or increased risk of harm.

 

5. Legal Framework

This policy is written to comply with UK safeguarding legislation and statutory guidance, including Working Together to Safeguard Children and the data sharing exceptions outlined in the General Data Protection Regulation (GDPR). Under these laws, "vital interests" and "public task/legal obligation" serve as the lawful bases for processing and sharing data without explicit consent during a safeguarding emergency.

Last Updated:June 2026

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